Voice AI-Powered Insights

For many, AI brings to mind memories of Asimov's Robot series, Battlestar Galactica, or The Terminator. The phrase conjures images of horrifying futures; unpalatable, nightmarish imagery of self-aware robots inevitably enslaving humanity in some futuristic dystopian hellscape with bad special effects.

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Customer experience (CX) has become just another buzzword, but smart organizations have been ramping up their use of artificial intelligence (AI) and machine learning (ML) based technologies in order to meet growing customer expectations.

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New technologies have transformed the way that consumers interact with brands, and we’ve seen customer expectations of companies rise accordingly. Entire organizations have shifted their strategy to focus on what is now considered the most critical aspect of an outward facing organization — the customer experience.

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Customers entrust their insurance provider with their most prized possessions, their health, and even their lives. Accordingly, the customer's expectation of the service they should receive is very high. Meeting this expectation and putting the client's goals at the forefront of their experience is critical to success in establishing a long-term, profitable relationship.

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Maintaining continuity of your call center operations in an emergency is critical to mitigating damages to your organization and to your customers.

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